05/31/2019
Chris
Lacey, WA
I've always been taught to leave a place better than you found it. Installing our new solar system is a small part we can do to help reduce our carbon footprint. But if you are reading this, you already know that. For our project, we contacted several companies. Some companies used the "time-share condo sales approach" others just gave a verbal quote over the phone. Others just looked at satellite images and emailed us their proposal. Artisan Electric did not do any of these poor customer service methods. When I contacted them, they were out to the house within a few days. They took detailed measurements and gave us an initial proposal on the spot. Then they went back to the office to adjust their initial proposal to reflect their site visit and measurements for a revised proposal. All along the way, we were kept informed. Their communication was top notch. When we signed the contract and arranged for the solar loan (they were able to negotiate a better rate for us) we were on the calendar for the install. Before the actual install week (it took about 4 days to do our project) their job foreman came out to inspect the site as well so that he was aware of any possible issues. The crew were on time and very professional. Their workmanship was extremely neat and professional. After everything was installed their foreman was on site for the city inspections (mechanical and electrical). All passed without any issue. Lastly our salesperson came back out for the final walk-through. He went over the entire system and answered any additional questions. I wish all contractors can take a lesson from Artisan on customer service. I highly recommend Artisan.