Review for Sol-Up

03/12/2019
Sean F Las Vegas, NV

Great work, hassle free

Earlier this week, we finally had our solar panel installation from Sol-Up. Day 1 installation crew was Jeovanni, Andrew and Grady. The team arrived around 7:45am and actually arrived on our property quietly and professionally. We went outside and were warmly greeted by the team as they introduced themselves. They let us know it would be an all-day job and that the electricians would have to come back the next day to finish the work. The team began by removing some roof tiles and asking us what we would like them to do with the removed tiles. Things got loud pretty quickly as the team began their process. One of the team kept us informed each step of the way which was really neat to be part of the process as it occurred on our roof. I had planned on making a big lunch for the crew to show my appreciation for their skill and just as I had lunch on the table, the rain came! We gathered the crew under our dry patio cover and let them eat while we got to know them a bit. Each man was polite and told us a little about themselves. This interaction really made the whole experience a lot more personal and made us feel valued as customers. After lunch, the rain blew away and the wiring and panel installation was complete. The crew finished up around 2:00pm, cleaned up after themselves and let us know to expect the next crew around the same time the next morning. Day 2 Electricians - Domi and JVR (Javiar) showed up with bright smiles and enthusiasm for their job. They introduced themselves and got to work on the roof. The inverter in our garage was clearly explained to us and well as the disconnect and meter. It was also explained that the county would have to make their inspection first and then NV Energy would come out to make the final inspection before the system could be turned on. Another lunch and another sit-down to get to know the crew a little bit more. Again, I wanted them to feel welcome and appreciated while on our property. Great conversation and I really enjoyed getting to know Domi and JVR a bit. They finished up around 4pm and left our property cleaner than it was when they arrived. Our inspection is already scheduled for later this week. (Less than 7 days after installation). This entire process from speaking with the office personnel to our initial consultation to actual installation has been professional and hassle-free. No pressure from anyone at any point and we were involved every step of the way. We had some curious neighbors ask questions and I do hope they decide to install solar through Sol-Up as well! Cannot recommend this company enough. Truly exceptional service!

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support