Review for Trinity Solar

Office location: 20 Patterson Brook Road Unit #10, West Wareham MA, 02576

03/08/2019
Poor after sales experience

bumps in the road but installer made it right

We were approached by a door to door salesman, William, who seemed trustworthy and when he laid out the options it sounded like a good idea to.move forward with it. We were quoted a price signed the contract and then they said they needed to make a change and increase the size of our system which increased the price $1,000. I was hesitant at first but William offered to cover the difference using referral bonuses so it ended up working out. During installation they made a mistake and we started getting water damage. When we notified them they sent some people out to paint it right away. However when they did they accidentally disconnected the monitor and we didn't know until the next month statement. We went an entire month without any production but Trinity covered the lost energy production and made it right. Although there were a couple bumps in the road Trinity stood behind their product and made sure my issues were resolved and that I was a happy customer. Service is important with a big purchase such as this and things happen but Trinity did right by me when stuff came up and that is important to me.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support