Review for Sunrun Inc.

Office location: 225 Bush St. #1400, San Francisco CA, 94104

02/20/2019
Anonymous PLEASANTON, CA

Worst Mistake I Have Ever Made

I lose more and more money EVERY year because my system is under powered. I used to pay $200 to PG&E per month. Now I still pay PG&E around $50, then $105 to Sunrun...and THEN another $1000+ to PG&E at the end of the year for the "True Up", IE power I used that my solar system didn't make. 6 years as a customer, NEVER saved a dime. NOT EVEN WHEN I MOVED OUT FOR A MONTH and unplugged my appliances....But they still get paid, so they won't do anything about it.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

Sunrun Inc. reply 02/28/2019
Hello, Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving. <br /><br />Once you go solar, your utility company will begin billing you as a "net energy metering" (NEM) customer. This means instead of billing you for all of your electricity usage, your utility will bill you for the difference between system production and how much total electricity your home needed for the month. For example, if the system generates 400 kWh of solar electricity and you used 600 kWh of electricity in your home, your utility company will only bill you for 200 kWh of electricity. <br /><br />In either case, you will receive a net metering statement detailing your electricity usage, as well as any solar electricity credits you may have accrued each month (if you produced more electricity than you used). These credits will be incorporated into your utility bill, lowering your payment to the utility company. Please keep in mind that while the system may produce 400 kWh, some of that electricity is used immediately and your utility will only keep track of how much electricity is pushed back to their grid. This means that they will likely show a lower credit than the total production of the system.