Review for Black Platinum Solar

02/18/2019
Anonymous Sun City, AZ

Excellent Solar installation company and more

My wife and I had been looking at putting solar on our west valley home since we purchased it in 2017. We are seasonal residents who will likely move here full time in the future. In early 2018 I began looking at companies to take on our project. We had proposals for 5 kw to 12 kw systems. We had proposals from 4 different companies but never felt right about any of them. <br /><br />December 30, 2018 I started researching other companies since we wanted to get this project done this year. I ran across Black Platinum Solar on the internet and started digging in deeper to learn more. They had very good reviews but I am always skeptical about what I read. My first contact with the company was Jan 2 via email. I got a very quick reply - good sign. I learned they are a smaller firm; family owned and operated. I had several email exchanges and then phone conversations. I learned what products they use and why. My main phone contact was John. He spent a significant amount of time explaining what they do and why. He encouraged as many questions as I could think of on our first call. At that time I told him I needed to digest the data he provided and we would talk again the next day. <br /><br />We did talk the next day and for the next couple of days with John patiently answering all my questions while asking me more to learn about what we were looking for in a system. We discussed my interest in having someone look at our roof for suitability of the coating on our flat roof. John sent one of his sub contractors who specializes in roofing to look it over. The roof was ok but he offered some suggestions and options I really liked and we added a coating for the roof to the project. <br /><br />We were also interested in adding a pool heater for our pool. Again John had a source for us. We received a proposal and decided to add that as well. The proposal was less than one we had received in December and the proposed equipment was first class. Needless to say we added that to the project. After discussing our complete project in detail we settled on a 13.2 kw system. John and his team prepared the proposal Jan 8 which we read over and signed that day. <br /><br />John and the team got to work obtaining all permits and working with the various regulatory bodies. They coordinated all the work - roofing, pool heater and solar installation. They have the process down extremely well. After a bit of rain, the project kicked off in earnest Jan 14. The roofing company worked side by side with the Black Platinum team getting the roof ready and the mounts installed. Permits were obtained, hardware installed, systems connected and inspections completed. Our project was commissioned Jan 28 and we began producing energy at 1:30 pm that day. <br /><br />All the people at Black Platinum were great to work with. Our thanks to John, Toni, Johnny, Joann, Dan and the rest of the crew. This was one of the best and easiest projects I have ever been involved for residential or commercial.<br /><br />For those who read this far, I can only say from our experience, it would be hard to go wrong using Black Platinum Solar. I would be happy to converse privately with anyone interested in learning more about our project.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support