Review for SunPower

02/11/2019
Anonymous Tucson, AZ

My Sunpower Nightmare

I was so excited about going solar. I felt I did my research and decided on Sunpower to go solar. My nightmare began 3 months after installation. My solar stopped working due to a faulty inverter. So, after install of solar in June 2018, my solar stopped working in October 2018. I have been paying on a solar lease for 4 going on 5 months for a solar system that doesn't work. Therefore, yes I am also, paying the electric company. So, now after getting solar I am paying double. Sunpower will put you on hold for extended periods. Then will say we are ordering you a new inverter, please wait til February, now it's Febuary and they are not replacing my inverter. Instead they are trying something else. In the mean time yes I am still paying my lease. Not many people pay to lease something that doesn't perform, but I am stuck in a lease. So, don't live my nightmare. Run the other way "Do Not Use Sunpower" unless you want to pay for solar that does not work.

SunPower reply 02/13/2019
Hello Cindy, I'm sorry to hear about this! We see that you have a case with us, and we will have a customer supervisor look into your case and get back to you as soon as we can.