02/05/2019
Anonymous
The project on my home began back in September of 2018. It is now almost 6 months later and my system still has not been connected. They make all of these promises about how you can reduced your energy bill if you apply all of the rebates. What they did not tell me was that, the rebates are of no guarantee. In the beginning, communication went well but as time passed, they no longer respond to emails; which is my preferred method in communication because it leaves a paper trail. I have emailed them when I was wait listed for one of the rebates that they said I would receive, no response. I have emailed again, just to see if my paperwork was received; no response. I am paying more for electricity than I EVER have because I am paying for a load for a system that is nothing more than decoration (ugly decoration at that) on top of still paying a full priced energy bill. I honestly regret the day that I opened the door and entertained the first representative; And I definitely regret ever meeting and speaking with the representative who goes by the name of, Max. I wouldn't recommend doing business with them at all. If you want to go solar, find another company because BRIO DOES NOT CARE ABOUT THEIR CUSTOMERS!!!
Brighter Solar Energy (formerly Brio Solar Energy) reply
07/09/2019
Hi! I sincerely apologize for the poor experience you've had. We’re a rapidly growing company that was hit with a huge backlog of solar installations. So sorry you were one of the few caught in the middle. We’ve implemented new policies and procedures to make sure nobody falls through the cracks again. We’re committed to quickly respond to needs and exceeding expectations. We have a whole team available to chat via phone, email, or text during all business hours, 5 days a week. If you’re still having issues, our new customer experience team can quickly resolve your issues. Simply email brioinstalls@gmail.com, or call/text us directly at 801-783-5959.