Review for Sunrun Inc.

02/01/2019
Anonymous

Paying More

It has been a year now and I have a apples to apples comparison on a 9 month block of time. After being told how much I would save every year, I ended up paying $400+ more than the previous. I tried to have this conversation a while ago when I wasn't seeing any savings and their customer service department did not ever respond to my emails. I sent another email last week about my situation now having solid data to back it all up, and no response. Disappointed to say the least as I thought the owner(initial contact) was a solid guy and wanted to use a smaller company that was supposedly local.

Sunrun Inc. reply 02/15/2019
Hello, remember that solar is seasonal. The panels will produce more during the sunnier months and less during the winter. Over the course of 12 months, you will still be saving. Your true-up bill may seem high but keep in mind this bill is for a full year of power. If you divide the full amount by 12 months, you will get a better idea of what you are spending on average. We would be more than happy to assist please reach out to us by calling Care and we can have a Case Manager work with you towards a resolution.