Office location: 2414 W. 14th Street Suite B, Tempe AZ, 85281
01/09/2019
Anonymous
HIGHLY Recommend Sunny Energy for your residential Solar Panel needs. <br />Living in Arizona, I felt somewhat obligated to at least consider Solar energy for my home's electrical needs. I went into the venture not knowing if I could afford it or not, AND with an extensive list of questions.<br />I eventually talked with 9 solar companies. Sunny Energy (Rich M) quickly moved to the top of my list due to Rich's CLEAR explanations and patience in answering my questions. Only one other company even heard out my entire list. Rich researched a few obscure questions I had—and didn't downplay my interest in knowing about them. Rich did not use the pushy salesman approach that ALL the other companies had employed. I needed time to decide if I wanted to move forward, but had decided on Sunny Energy if I chose to do so. Again, Rich and the staff were patient and not pushy. <br />Once I decided to move forward, I had interactions with Rich and several of Sunny Energy's staff over the phone. I was a very inquisitive and detail oriented customer, but Sunny Energy's staff continued to make me comfortable to call them for any reason. I had numerous calls with Taylor and Kristina during this time. Both were courteous, patient and always either had an answer--or found out what the answer was. Excellent customer service. <br />The installation process includes many steps, including inspections and a LOT of coordination. In every case, things were handled professionally. Again, any question I had about timing or clarification on where things stood was handled by Taylor and Sunny's team in a flawless and courteous manner. If needed my concern was escalated to Chris W, who was the most reasonable upper management person I've worked with in years. He entertained any concern I had, and resolved every one of them.<br />This is clearly a company that is committed to excellent customer service. A+