Review for Sunrun Inc.

Office location: 1800 Ashton Blvd, Lehi UT, 84043

12/10/2018
Anonymous Lafayette, CO

Company takes your money and then disappears

I am so disappointed in this company. I was very excited when the solar panels were installed on my roof 3 months ago. Since then - nothing. I can't get anyone who seems to know what is going on with getting inspections scheduled, getting documents signed, getting the power company to come and hook up the panels. Nothing. I waste lots of time calling their customer support, who are nice but don't have any answers and don't know when anything will happen. I can't get anyone who can answer my questions about when my system will be operational. Even better, I just made the first payment on the loan I took out to pay for the solar panels, and they are not producing any power yet!!

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support