Review for SunPower
As one of the world's most innovative and sustainable energy companies, SunPower provides a diverse group of customers with complete solar solutions and services. Residential customers, businesses, governments, schools and utilities around the globe rely on SunPower's more than 30 years of proven experience. From the first flip of the switch, SunPower delivers maximum value and superb performance throughout the long life of every solar system. Headquartered in Silicon Valley, SunPower has dedicated, customer-focused employees in Africa, Asia, Australia, Europe, North and South America.
Don't Buy From SunPower
-Bought a large system from Sunpower in 2010. Was very happy with the product, installation, etc. Had some minor issues with the monitoring. They were quick to help me fix it remotely.
-Then I had a significant problem in 2017...lost over 1/3 of my production in April right before the summer season. I called Sunpower before they noticed production was down. They will often call after 2 weeks of a noticeable difference.
-They told me they would get it fixed usually within 90 days which was discouraging as that is the entire summer season.
-Long story short, it is 7 months later and still not fixed after me calling every few weeks for updates, progress, status. EVERY call I made they told me we will escalate this situation. It took them 6 months just to fix the monitoring system. Finally that is done. I have asked for a supervisor to call. All I get is customer service people who tell me the same thing over and over again...we know the problem, our team is reviewing it, we will get back to you in 3-5 business days. It NEVER has happened. I have received one email in 7 months!
-This company is the absolute WORST when it comes to customer service.
-There are so many other solar companies. DO NOT go with Sunpower if you like things fixed when they break.