11/27/2018
Anonymous
GPE was the most professional of the multiple installers I received quotes from. I am happy with the quality of their work (so far, knocking on wood!). However, my install ran into several issues that resulted in VERY lengthy delays. I was promised a 4-5 month install process from contract signing. It ended up taking 10+ months.<br /><br />We encountered 2 issues that I have problems with:<br />1. They installed the incorrect panels. Same brand but different model. I was lucky to have caught this (only because my warranty certification showed a model # different from the one on my contract), and after discussing it with their staff (and President), they rectified the problem by giving a new price commensurate to the energy production lost due to smaller capacity panels. <br />2. GPE submitted the proper permit applications to the town and to PSEG. However, the approval process was taking longer than usual, so I asked GPE multiple times to follow up with PSEG - which they said that had. This turned out to be a lie, since months later we learned that the reason for the delay was because PSEG had actually misplaced my application. I understand that it wasn't GPE's fault that PSEG lost the application. But 2 months of delays could have easily been avoided if GPE had simply followed up with PSEG as I asked. The fact that they lied to me about following-up with them made it even more upsetting. I asked for some recourse, but they refused since they said it was PSEG's fault for losing the initial application.<br /><br />In the end, I've been happy with every interaction I've had with GPE, even when discussing the above problems, as they are very professional and seem like they have solid back-office support. The quality of their installation work seems very good as well. However the above issues (particularly #2) left a sour taste.
Green Power Energy reply
12/04/2018
Hi Mr. Woo,<br /><br />We appreciate you taking the time to write the review and for complimenting our professionalism and quality of work. The issue with the incorrect model number of the solar panels was alarming to us and we were happy to make the situation right with you by compensating you in full for the difference. With regard to the timeline of your project, it definitely took longer than our typical installation. As you stated in your review, the delay with PSE&G would have never happened if PSE&G didn’t lose your paperwork. It is in our mutual interest to speed the project up as quickly as we can and we will follow up even more with them going forward. We are glad you are happy with your installation and Green Power Energy will be here to support you and your solar system for many years to come.