Review for Renova Energy

11/18/2018
Anonymous Cathedral City, CA

Residential Install 2018

Dealing with Renova Energy was one of the best experiences I have ever had. The whole experience exceeded my expectations by leaps and bounds. We live in a society where customer service is becoming obsolete and it is hard to hold high expectations for any type of business dealings. <br /><br />It all started when I was referred over to Renova by a close friend. I was helped by a kind and respectful gentleman, named Jeff. He came over and presented to me a slew of unbiased material that helped educate me on all things solar. (Rates, time of use, installation schedules...) It was hardly a sales pitch to say the least. I felt like he really cared about educating me and my family on how solar works. <br /><br />I appreciated this type of approach and we immediately signed up for the solar lease program which was no money down with a 50% reduction in my monthly electricity bill. We decided on 34 panels to offset my energy production. We signed all the necessary paperwork to get the ball rolling. Jeff explained to me that it would take about three months for all the permits and their current work flow to get my panels installed. I could not wait. <br /><br />About two months passed and I received email updates throughout the process whenever a permit was submitted or an update to my case was made. Whenever I had a question, I got an immediate response from Jeff or a fantastic customer service agent at Renova. That made me feel wonderful. Again, this is not common in our society. <br /><br />When it came time for the install, I was notified by email and phone that the installers were going to arrive at a specified time and date. Renova pulled and paid all the permits on my behalf and I did not have to do anything other than the initial signing of paperwork for everything that was done. They even registered me for a Sunpower Account that I use to track my solar production. I seriously could not believe the VIP treatment that I received... <br /><br />The three installers that came to do the work were amazing! They were so friendly and courteous. They explained everything that they were going to do. They warned me that there would be a lot of noise the first day. (The solar mount installation) They also explained to me the timeline that they would adhere to. They said it would take four days, and they ended up finishing in three! When they were done, they repaired any cracked roof tiles and painted all the conduits to match my house! Seriously, amazing guys! They worked like a well oiled machine! Can't say enough good things about these guys! <br /><br />At the end of it all, Jeff invited me to the main office in Palm Desert and he went over all the FAQ's and tips on how to reduce my energy usage even further. They even made a gift basket for me! Incredible experience from start to finish. I rarely leave reviews, but I was blown away with the overall professionalism, knowledge, quality products and customer service! <br /><br />I just want to thank the entire Renova Family because it was a seamless process for me. I did not expect it to be that easy and efficient. It was like too good to be true for me. I was always waiting for bad news and it never came! Incredible experience! Kudos to everyone there. Top to bottom!

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support