11/12/2018
Anonymous
We have had our solar panels now for about a year. Our neighbors recently noticed a bunch of birds and bird poop built up under the panels. She told us we should get a net around them. I started looking around at other peoples solar panels in the neighborhood, and they all have netting around them. We talked to someone at costco who works for the company. He told us that they are still under warranty and that we just need to call and have someone come out. I called sunrun to have someone come install the net and they told me that i would have to pay for it. I informed her that the guy from costco said that they are still covered under warranty. She told me that if we would have requested it to be done before they were installed it would have been free. I let her know that if it was free at the beginning why wouldn't it be now?! She put me on hold for about 10 minutes and came back and said there is nothing they can do. She said if we would have asked for it at the beginning it would NOT have been free but rolled into the lease price. Now she changed what she said. Either way, that's sunrun mistake that they did not inform us at the beginning. I dont want my roof ruined because of this. If my roof gets ruined after i pleaded with them to come take care of this i will definitely be taking legal action. Please do not go with this company!!!