Review for Sunrun Inc.

10/18/2018
Anonymous Orange, CA

Faulty equipment

We are having a truly terrible experience with Sunrun. Here is all you need to know: after buying a $36,000 system that is rated to 10k our bill this month was....wait for it, $3,242 dollars. What they don't tell you is that when your systems under performs for any reason that they do not tell you or fix it. In our case our system under performed due to a broken inverter for 12 months. At the end of the year Edison gives you a supplemental bill. Specifically I am trying to work with Mayte Corchado. I have called her a total of 27 times with no phone call back. I have also tried Kaila Schleu. She gave me a "guarantee" that Sunrun would give us a rebate when the system underperforms. My plan is to make everyone aware of what a bait and switch this company is.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support