Review for ION Solar

Office location: 4801 N University Avenue Suite 900, Provo UT, 84604

09/28/2018
Anonymous

Take your business elsewhere!!!

Salesman seemed like an alright guy at first...he didn't disclose a lot of information or other available options for us with our panels. Once we closed our loan and all was said and done is when we found out that ION's warranty does not cover damage to our panels done by birds but yet didn't mention that they offer guard rails to keep pigeons from going under your panels to prevent them from getting damaged?! Called customer service 6 months after install to see if they would come out an install the guard rails we were never told about but desperately need on our home, we were told by our salesman that if we ever needed any additional equipment to call and they would come out for free, customer service told us it would be $500 to install guard rails now. Called customer service to inquire again on 9/25/2018, spoke to a supervisor who said she would contact me within that same day or next day...never called me back, I called to check in on 9/27/2018 with no resolution. Installers showed up almost 2 hours past the arrival window given to us, they left black marks all over our ceiling in my laundry room where they needed access to the attic, failed to install proper badges TWICE to pass inspections, it took 3 inspections to pass and finally get my panels turned on. Installed in October 2017 and not turned on until January 2018. Long story short.. although ION is cheaper on panels, pay the extra buck and go with a reputable company that will treat you right! You get what you pay for I guess.....?

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support