Review for Sunnova

09/08/2018
Anonymous Runnemede, NJ

Horrible Service

This is worse company to ever deal with!!!! <br /><br />I am being charged by my electric company roughly $80-$200 per month more than I was promised when I signed up. I have contacted the company numerous times to report this issue and nothing has happened.<br /><br />Now I have a leaking roof from the panels being installed improperly. When a representative came out to inspect the leak they temporarily fixed the issue, which only lasted a month. I was told by Sunnova they will not replace the roof and if I have any more leaks to report it and they will fix leak by leak. How in the world does this make sense. <br /><br />Not only do I have to worry about my roof leaking every single time it rains, but now I have to worry about mold, dry rotted roof, and a potentially ruined bed.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

Sunnova reply 09/13/2018
Hello Joseph, thank you for reaching out, we are very sorry to hear about this experience. Could you please provide us with your system id and contact information on a private message to review your account and assist you?

Sunnova reply 09/13/2018
Hello Joseph, thank you for reaching out, we are very sorry to hear about this experience. Could you please provide us with your system id and contact information on a private message to review your account and assist you?

Sunnova reply 09/13/2018
Hello Joseph, thank you for reaching out, we are very sorry to hear about this experience. Could you please provide us with your system id and contact information on a private message to review your account and assist you?