Review for SunPower

08/23/2018
Anonymous

DO NOT GO WITH SUNPOWER!!!

This is the worst choice I have ever made for my family, I was told I would save tons of money by some con artist who knocked on my door in a sunpower shirt. First after waiting 6-7 months for them to install it (which I'm not upset about I know it takes awhile) less than 20 days after my install my inverter on one of my boxes breaks, and now im only producing half of what I should be, I get my electric bill and its 170 dollars on top of the 160 I owe SUNPOWER so now instead of paying one bill im paying two!! Which is actually costing me more now!! Then after waiting 30-45 minutes for someone to pick up the damn phone they tell me they are looking into it and that's all they can do. Now im hearing it may take months to fix....so im stuck paying two pretty big bills....they tell me that on my yearly anniversary if the system didn't produce what they said it would which is an average of 42kw a day they would refund me any money I had to spend extra....seeing as on a good day (which was the 19 days I had it before it broke) I was bring in 55kw a day they could literally not fix my unit for 3-4 months and not pay me a damn dime and id be up creek without a paddle. Listen to me please I have a wife and a daughter and thought this would be the best financially for us and its now ruining us financially and they could care less....Ive warned you and that all I can do, the rest is in your hands to not make the same mistake I did!!!

SunPower reply 08/24/2018
We're very sorry to hear that you've had issues with your SunPower system. Please email me directly at Kari.Hulac@SunPowerCorp.com, and I will have a supervisor get in touch with you. Please include the name on your account, address and a case number, if you have one.