08/10/2018
Anonymous
East Norriton, PA
I selected ExactSolar for my residential rooftop solar installation after a 3-year process. In 2016, after observing the market trends on and off for a year, I contacted 3 companies - a large national organization, a mid-size, local company (ExactSolar) and a very small local company. For all 3 outfits I went through on-site quoting and extensive conversation on financing, lead time, customer support and product selection. That was in 2016, and the timing wasn't right for me. This year, 2018, with the price at about $2.50/watt and the tax credit tapering off after 2019, I was ready to purchase. <br /><br />ExactSolar won my contract for several reasons: competence and experience in the business, project management, customer support, timeliness of response and attention to details. Furthermore, I had a somewhat complicated situation: I needed a new roof, and then prior to that, I needed to take down a working roof-mounted solar thermal hot water system, and then have the same hot water system put back on the roof and functioning again after the photovoltaic solar install. I also needed to upgrade my main electrical panel to 200 Amps. And ExactSolar was able to take care of all that along with installing and tying the PV solar to the grid.<br /><br />Long story short, everything went off seamlessly. Dara (co-owner of ExactSolar) was a tremendous resource in helping me select and afford a 42-panel system that would reduce my electric bill by 80%. Mark (owner of ExactSolar) was amazing in getting my solar thermal hot water system down and then up again in perfect working order. The entire installation crew was conscientious, communicated well with each other, paid attention to the aesthetics (panels were lined up symmetrically with respect to the roof edges and a nice color-coordinated skirt for each section was installed), and attention to safety (harnesses were worn whenever they got on the roof). I really appreciated Vlad's meticulous cable management - all lines were anchored and securely contained in weather-proof metal casing and positioned in the right places where there is ample room for servicing and monitoring. Throughout the entire multi-step process, the office staff was great with follow-through with the paperwork, and mapping out for me the next steps to come.<br /><br />I'm very satisfied with how the project turned out; it's a big investment for me and I'm so glad I chose ExactSolar to handle it!