Review for SunPower by esaSolar

08/01/2018
Anonymous Orlando, FL

Good honest customer service with some growing pains

I have done extensive research and met with more than just 3 solar installers (my rule is to get at least 3 bids) throughout my journey on Solar. My own research all point to SunPower being one of the best and one of the most efficient panels out there, it also has the best warranty coverage. SunPower referred me to their local authorized dealer, and that is where I met Brandon at ESA Solar.<br /><br />I have had other solar installers range from extremely pushy, to outright dishonesty. The ones that were pushy and dishonest immediately turned me away. Brandon at ESA Solar was not any of the above. He actually spent his time answering all my questions and also went above beyond to see if he can meet my unique requests. <br /><br />One thing that was interesting is that throughout my research, while SunPower was one of the best panels, all research materials say that SunPower was higher. Overall, I did not find that to be the case if you look at overall price per watt. <br /><br />With these research points, I have finally made up my mind to go with SunPower. I researched ESA Solar and it was obvious they were a new company. Little online reviews as compared to other Solar installers. It seems that they branched off from ESA Renewables which is the commercial division. ESA renewables did have few good reviews. Normally I would be very careful about spending a large amount of money on a project this large on a company that seemed very young.<br /><br />I took a chance with ESA Solar anyway.<br />The install process had a few hitches and slight delays. ESA Solar appears to hired very new or unproven subcontractors. The subcontractor did not follow specs and that lead to two fail city inspections. There was another incident that if I had not caught, it would have probably failed another inspection. I bought this to Brandon attention and he immediately made sure the techs got the right part before finishing the installation that day.<br /><br />Overall, If I would do it over again, I would still have chosen ESA Solar.<br />They are premium panels. Price is right, and Brandon is easy to work with. These items outweigh the hiccups I had along the way. With due time, I think they will get the install process down.<br />The solar production estimate that Brandon gave me seems below what the Panels are actually producing, now, of course, his estimate is throughout the year and my winter months will show the worse time for Solar. But, just looking at what I've been getting recently (During the Summer) I am out producing estimates!

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support