Review for Elevation

Office location: 1601 Summit Ave, Plano TX, 75074

07/14/2018
Anonymous Garland, TX

Some Problems

I am more or less pleased with the overall project; however, there were several problems with the process. The sales person was very knowledgeable about the system that would be installed, and put the process into terms a layman could understand. After we agreed to the proposed project, the contracts, City building permits and power company permits and rebate program request were signed and submitted. After four months of waiting and calling, construction finally started. The next week I got a call from the City building inspection department informing me that the construction at my residence was in violation of City codes since there was no building permit on site, and no arrangements for a City inspection were made. The City representative told me in no uncertain terms to have my contractor come by the City immediately and pick up the permit and arrange for an inspection. I did not appreciate being called out by the City for infractions by the contractor. I called Ms. Cindy Pouquette at the Elevation Solar corporate office, she was very courteous and helpful in getting this problem resolved. Although the construction was illegal at the time, it was carried out swiftly and clean-up was good. When the power company came to change my electric meter, the tech gave me a phone number to call to set up the rebate program. When I called the number, the person apologized and said the rebate program expired a month before my request was submitted by Elevation Solar. He said the Elevation Solar rep told him at the time that it was okay since I authorized the project knowing the rebate program had expired. I DID NO SUCH THING! I am pleased with the system itself, but the hassle I went through getting it installed I would not want to go through again!

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support