05/20/2018
Anonymous
Belleville, IL
Before deciding on a company to install solar panels on my house roof, I did an online search, and talked with several. companies that service my area. Several of the companies do solar installation as a small part of their business. Not many had much information on their website. The prices of installation and the number of panels they recommended varied. The only company that stood out in my assessment, was Tick Tock Energy. Not only does their website have a lot of information, but they had posted a number of videos online to explain where they are getting the panels and the quality and durability of the panels they install. <br /><br />Since this was a big investment, I had a lot of questions. I wanted to make sure that the panels installed would provide enough energy to power not only all my current appliances, but also an electric furnace and water heater if I have them installed in the future. Tick Tock estimated, on the basis of the electricity I had used in the previous year as shown in my electrical bills, that I would need a 5.68 kWp system - 16 panels. A couple other companies with which I spoke, estimated I would need a system that produced over 7 kWp. The installation cost estimates by the other companies were also higher than the estimate by Tick Tock. So I discussed with Tick Tock whether I would need the higher power system, but the man who gave me the estimate detailed why, with the energy I had been using in the previous year, the system he was proposing would be more than adequate for my needs in the present and future. <br /><br />I had a lot of other questions as well, throughout the process of making a decision about which company to choose. Tick Tock had the information I needed. I also noted that their reviews online were uniformly high. <br /><br />I next contacted several of the referrals I was given by Tick Tock of customers who had had panels installed by them in recent years, and all of them indicated that they were very satisfied with the systems installed, and with the help they had been given by Tick Tock on an ongoing basis. <br /><br />When I received the proposed contract, I consulted with my lawyer, who reviewed the contract and approved it, and I signed it. <br /><br />It took a while for the system to be installed, with other work the company was committed to, and took a while for it to be approved by the electrical inspector and for Ameren to install the new meter. My system went into operation in December 2017, and I am now producing more energy than I use, with the excess going into the grid for energy credits. <br /><br />I have had other questions in the months that my system has been operating, and I continue to be able to reach and talk with staff and to get assistance as needed. I am highly satisfied with the knowledge, expertise, and helpfulness of the people who own and operate Tick Tock, and am glad that I chose them to install solar panels on my roof. I highly recommend this company.