05/19/2018
Anonymous
Orem, UT
I love my solar panels! They look beautiful and they work great and it is fun to check the daily energy production on the phone app. Kevin Colarusso was amazing to work with! There was one point where a miscommunication happened with the engineer, and, although it is company policy to ask the customer about decision on placing the panels, that step was accidentally missed and I was not asked about an alternative place for the panels to be installed on my room. The installation crew came and installed the panels quickly and I talked to the crew when I saw the panels were not in the spot I thought they would be. The workers were very polite and showed me their instructions on where to place the panels, and the workers were following what they had been told to do and the installation was just being finished. I contacted Kevin because I was upset in not being told that the plan had changed. Kevin and the other people at Elan Solar were very polite to me and quickly recognized that one communication step was missed that usually is not missed by their group. Then they quickly resolved the situation, asking what my preference was, offered to move the panels without charge and fix the roof where they had been installed, if it was what I wanted. After considering both locations, I realized I did want the originally discussed location, so they removed the panels and placed them in the originally planned place on the house and professionally patching the roof where the panels were originally setup so that the roof was indeed returned to its original look and I cannot tell at all that anything was once installed there, and I checked the work inside the attic and the seals were properly done so that it won't leak. Obviously having the panels installed in an alternative position without talking to me and having them moved is less than ideal. However, ALL people involved were professional, friendly, wanted to do what I wanted done, they RAPIDLY fixed the problem and fixed it very well. Even with having to move the panels, the process from first consolation with Kevin to the day I turned the system on was 10 weeks. This is a very reasonable timeline since many steps happened along the way: consultation & decision making, setting up financing, city inspection and approval to build, installation of panels (in my case, two installations and a roof repair), city inspection, energy company approval and inspection, installation of meters (and one meter must be installed by the energy company and not by Elan Solar), turning on the system, and resolving digital reporting issues from the system and meters to the online reporting. I received phone calls each week letting me know what step they were at and what to expect next. It was an amazing process and completely worth it! I love having solar energy!