05/10/2018
Anonymous
South Jordan, UT
Sales rep was helpful. Install crew didn't seem to agree with some of the install plans, the team wouldn't install equipment on first date scheduled. Came back a couple weeks later on next available date, went ahead with original plan. Sales rep was unavailable during install, and since the two departments didnt communicate well, it caused issues. Sales cycle seemed long, 6 months plus, almost all of it was waiting on IWS, the city and HOA approvals just took a couple days to schedule and complete. IWS electricians, architect, and install crews were usually the bottle neck.<br /><br />I don't think their price was much better or worse than other options. And they don't provide financing. Havent needed much support after install two years ago, so we're pleased with that.