Review for Solar Spectrum (Out of Business)

04/23/2018
Anonymous Staten Island, NY

Customer Service and Project Management

I did not realize installing Solar in NYC was complicated. Although there is a decent amount of incentives there is a plethora of regulations. A lot of effort needs to be dedicated to navigate the regulations of various agencies. My Project manager Mr. Evans and the Architect solar spectrum contracted (Morali Architect - Ms Catterson) were always available and helpful. They were knowledgeable and experienced. Mr. Evans saw to it that all inspections are carried out expeditely (even during blizzard conditions). When the local contractor had problems, Mr. Evans chased the contractor until all issues were resolved. At Solar Spectrum I felt they valued my business. They are responsive to emails or phone calls and at times they resolved issues in under 24 hours. I had tried other installers before Solar Spectrum. My application with Solarcity dragged from June to the end of September with no installation date. With Solar Spectrum I had the system installed within 2 months. They managed to install a larger system than what solarcity suggested, hence more savings and a larger impact on the environment. The project manager hounded the contractor, literally. They contracted a local architect who was very familiar with the process in NYC. They know the business and take care of it. They are making the planet greener a project at a time. The lead technician who installed my system was a veteran and I was very happy they were providing jobs for people who served the country. It was a very positive experience with Solar Spectrum and I recommend them highly.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support