04/11/2018
Anonymous
A "new customer incentive" was promised at time we signed contract but they have yet to deliver. I signed under pressure of loosing the incentive...they didn't deliver anyway!!! They recently told me I needed to provide them with five referrals...I heard none of this at time of contract. They sent plans to county and energy company using wrong house plans. They are interested in getting contract signed and pay little attention to customer after that not to mention their lack of attention to details.
Brighter Solar Energy (formerly Brio Solar Energy) reply
07/09/2019
Hi MRM. I sincerely apologize for the poor experience you've had. We’re a rapidly growing company that was hit with a huge backlog of solar installations. So sorry you were one of the few caught in the middle. We’ve implemented new policies and procedures to make sure nobody falls through the cracks again. We’re committed to quickly respond to needs and exceeding expectations. We have a whole team available to chat via phone, email, or text during all business hours, 5 days a week. If you’re still having issues, our new customer experience team can quickly resolve your issues. Simply email brioinstalls@gmail.com, or call/text us directly at 801-783-5959.