03/30/2018
Anonymous
The sales representative was very friendly, thorough and informative. As I got 5 estimates, I gathered more knowledge of how the systems worked and the components. So, I continued to ask more specific questions to help make my decision and the sales representative was patient and was able to answer all my questions completely. <br />The installation was timely and as scheduled. The installer was very friendly, courteous and answered all my questions.<br />After the installation while waiting for the PTO (permission to operate) I felt that West Coast Solar could have done a better job of keeping me informed as to the status of the process. I was not contacted or informed of what was going on until I contacted them. However, once I made contact they were very helpful and helped me through setting up the monitoring system and how to use it.
West Coast Solar reply
04/03/2018
We're glad that you had such a great experience with us and greatly appreciate you leaving us feedback! It sounds like we have a growth opportunity here in regard to communication around the PTO time, which we are more than happy to work on. Thanks again, and enjoy your solar system!