03/13/2018
Anonymous
Palmetto, FL
The sales process was easy-the salesman was knowledgeable and brought up several things that we had not discussed with any of the other companies that we had contacted. Once the contracts were signed, though, the word ‘horrid' does not do the process justice-we were handed off to a 'concierge' to facilitate the installation. From that point on it was appointments that were made with us where we had to have someone home that were missed with no notice, calling and saying they needed someone at the house now when we had been told there was no need for anyone to be home, delays (weeks) with no update, miscommunications, and blatantly incorrect information. We reached out to the owner to discuss the multiple instances where there were issues but did not receive a response, other than a cursory acknowledgement that he had received our email and offered further follow-up, until after this review was posted-to their credit they did contact me by phone and we spent 30 minutes reviewing all the issues, but in the end nothing changed our experience. Thanks to monthly ‘facility fees' that our electric provider levies on us (that we were assured wouldn't be charged after we began to produce power), monetarily the system is a wash-I'm saving no money as the monthly fees from our energy co-op, increased homeowners insurance, plus the cost of the system are just as much if not more (winter months) than my highest bills were during the summer months. I may not regret going solar in the long run, but I certainly regret our choice of providers with their false promises of ‘five-star service' and a ‘Project Road Map' that was nothing like the actual process.