Review for Auric Energy (formerly Auric Solar and Solaroo Energy)

Office location: 2310 S 1300 W, West Valley City UT, 84119

03/07/2018
Anonymous

poor service

My solar system seems to be great, but the service from Auric has been poor. The first turnoff was after I had negotiated the price for our system, and the salesperson arrived and told me that the price would be about $150 more than I thought had been agreed upon. Not a large overall difference, but still frustrating to feel that the terms had been changed in a rather sleazy way. Auric scheduled my pre-installation inspection before they had completed the pre-installation work on my roof, and I was the one that needed to inform them that the work was not done. While friendly, one of the installers asked that I warm his coffee for him, which I found to be intrusive. A year later, I am asking for the promised tax preparation documents, and Auric is telling me that I should call the Utah tax department and ask for the documents. This is not the kind of service that I felt like I was promised by my Auric salesperson.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support