Office location: 4 Open Square Way, Holyoke MA, 01040
12/30/2017
Anonymous
I only went with Trinity Solar because I personally knew someone who worked for the company. I didn't expect any kind of a deal, but I thought I would get accurate imformation, good advice, and good customer service. At the time I made my decision, Trinity's lowest reviews were for poor customer service, lack of communication, and company representitives not returning customers phone calls. In my case, repeated emails, phone calls, and text messages went unanswered, even by the employee I thought I knew. So much for friendship. But it didn't stop there. The installation of my system was sub-par at best. Beginning with the time it took to install the system. Four days over a two month period with a fifth because the local building inspector failed the install on his first inspection. Two weeks later the install crew came the 5th time to finish. What was really irritating, one of my neighbors had his system installed in one day ( a bigger system also) and it was up and running within 90 days. By the way, the installation crews only worked half a day any time they were here. As a result of all the delays, my system was delayed going on-line producing power credits. The installation itself was sloppy. Several of the panel frames were scratched and scraped from dragging them across my roof and cutting the panel rails with a sawsall. I also found a number of gouges in my new roof that required patching. I didn't call Trinity to complain after my many other calls went unanswered and repaired the roof myself. My system is up and running producing power. I've yet to find any other problems with the system or the installation, but I expect to and after their track record don't expect much help from Trinity. Bottom line, stay away from this company. Pay attention to the on-line reviews and never, ever, rely on friendships when it comes to this kind of an investment.