Office location: 201 Cole Street, Austin TX, 78737
11/17/2017
Anonymous
Trenton, Tx, USA, TX
This has been a nightmare. The salesman was okay at first but we purchased two solar fans from him at his request to better cool our attic in the barn and in the attic of the house. It took him months to bring the fans with many different excuses as to why he had not brought them. They put the panels up and we were pleased at first because our electric bill was cut in half. So when the sales representative finally brought the solar fans for us to store he looked at the Solar System and said that light should not be blinking. So I called the company and told them what the sales representative had said and they said the system was working fine. When we received our electric bill and it had doubled again back to the original cost. We called many times but the sales representative would not call us back. We finally found someone, which is really hard with this company unless you call the sales department. In the meantime we had a hail storm that damaged the roof. So we called them again to remove the panels so the roofing company could put on a new roof. They charged us over $8,000 to remove the panel and put them back on. The insurance company would only allow $4,000 and we told them that but they would not do it for less. The roofing company even said that they were way out of line. When they put the panels back on it still did not work and our electric bill continued to be double. They finally fixed the system but last night I received an email saying they do not reimburse for downtime. It was a rude email from the Business Development Manager. He and the repairmen said the we had a bad optimizer but last night he said it is working now. We received our new optimizer in the mail today that the repairmen ordered so I guess it is not working. I will ask for a repairman but I probably need to hold my breath. I have never had this bad customer service for a major purchase. This is not a good company and I would never do business with them again. I would discourage anyone from doing business with them.