Office location: 3116 S. Mill Avenue #280, Tempe AZ, 85282
11/16/2017
Anonymous
My system install was started in November 2016. It was finally connected and operational in late Feb 2017. For the first 3 months, it worked like a champ! Low power charges from the electric provider. Then, the output from the solar generator started falling, and electric bills started climbing. In August, my power bill rivaled what it cost before the system was installed. I noticed that the system output had fallen to almost half what it had been when it was first installed. Calling New Sun was hit or miss. They wouldn't answer the phone. Or I'd they did, the person I needed to talk to wasn't available. Emails go unanswered. I'd get a call back, only to never hear from them again. Finally reach someone. Oh, the person you talked to no longer works for us. Etc. Finally called the actual installer and talked to him. He's going to look into some things. Told him about New Sun's lack of response. heHe said wasn't surprised. New Sun owes him $120,000 dollars. They won't answer his calls either. <br />Highly NOT recommended. <br />Buyer beware.