Review for Auric Energy (formerly Auric Solar and Solaroo Energy)

Office location: 2310 S 1300 W, West Valley City UT, 84119

11/16/2017
Anonymous Salt Lake City, UT

A+

I used Auric for my solar panels that were installed in May 2017. I highly recommend this company because of their excellent customer service (Debbie Coffin), great product/installation and their overall integrity. I'd like to say the project went smoothly the whole way but a significant problem arose in the middle. In short, the bank they use for financing changed one of their polices mid-game regarding the reroofing of my house that created a significant increase in my project's cost. This was unfair, I was angry and was contemplating walking away from the whole project. Auric (via Debbie advocating on my behalf) offered to eat $1K of the project's cost as a way of apologizing for their bank's change of policy and keep me as a customer (the bank also dropped their one time finance fee of ~$800). Not many companies would do that to make things right but Auric did. Great company!

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support