11/15/2017
Anonymous
The Colony, TX
My system has been installed for about a year now. When I first contracted with Envismart, the sales rep was very available and eager to help with my questions but after the installation, he was very hard to make contact with, seldom returned my calls, and when he did seemed to tell me what he thought I wanted hear and very seldom followed through. <br /><br />The system had a shaky start, it died after one day and after two new inverters and several optimizers over several months of on again, off again operation it seems to be running smoothly, at least for the last few months. Customer support was not very good, to be kind, but the service personnel that came out were prompt and there when they said they would be and very open about what the problems were and quickly fixed them. I was told my recurring system problems were a little unusual and I have to take their word on that but they gave me their personnel cell numbers and told me to call them when I couldn't get Customer Support to call - and when I called them, they came through and got me serviced a lot more quickly. They are the main reason I rated the company a 3.<br /><br />I have to say, the last month or so, it seems like the company is starting to work on changing its image. I have been called on several occasions by the "Quality Assurance" group at their initiation and asked if everything was OK with my system and I usually had an issue about something (admittedly, sometimes very minor). They always followed through with answers and corrected my concerns which was a big change from my previous experiences. I want to encourage them to continue improving their Customer Support after the sale in this manner as that is the real reputation for their company. I am still reserving my opinion but I am very much encouraged by their recent efforts - Keep it up!