Review for SunLux

10/18/2017
Anonymous

Solar Panel Installation

I had been looking into solar for the past year or two and finally decided to get it once I noticed more and more of my neighbor's sporting solar panels on their roofs. Even though we already had an pretty energy efficient home, I noticed our electric bill slowly increasing year after year, even more so after we had a baby this year and needed the AC on pretty much 24/7. Our bill pretty much skyrocketed after that.<br /><br />I had done some research on the various sizes, brands, and companies in the months prior to sealing the deal. After getting several quotes, I ultimately decided to go with SunLux due to their competitive pricing, good warranty, and the brands offered for their solar panel equipment.<br /><br />All the communication was done by phone or email, I never actually met with anyone from the company prior to signing the contract.<br />Once the contract was signed, one of their reps came out to take measurements on the roof. We ended up getting a 18 panel system in case we needed more energy later on. SunLux took care of all the city permits and contacting Edison.<br /><br />Shortly after that, an installation date was set. The installation was actually really quick and took only a day to complete. The installation was clean and professional looking. Some of the tiles on the roof was damaged, but they were able to replace them without any issues within a short time.<br /><br />We also opted to have the critter guard installed so that we didn't have any issues with birds building nests underneath the panels.<br /><br />Once the installation was complete, the city came out and signed off on the job without any issues.<br /><br />The SunLux team was always available by email or phone to address any concerns I had. They did a good job of keeping us informed during every process.<br /><br />Despite some minor hiccups along the way, I was very satisfied with our solar experience from everyone at SunLux. Joe even personally reached out to resolve some of the issues we encountered and I felt like they really cared about providing good customer service.<br /><br />Our solar was approved for full operation as of 10/9/17. We received our first solar bill from Edison today and it was awesome seeing how little we owed.<br /><br />Overall, I'm very happy with how everything turned out and will definitely recommend more of our friends and family to them.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support