Office location: 3116 S. Mill Avenue #280, Tempe AZ, 85282
09/25/2017
Anonymous
We signed a contract with the company for a $30,000 ground mount system. No one contacted us for months about the site survey and plan approval. We lost faith in the company and contacted our Salesperson to cancel the contract. He said, "no problem" because financing would not occur start until we had the initial visit with the site planners and contractors. He also told us that we could cancel at anytime without penalty prior to the initial site survey and approval of plan. Unfortunately, we found out this company immediately applied for the loan with GREEN SKY to finance this project. We started getting calls from them to start paying on the loan and we had absolutely not solar panels on our property.<br />After talking with multiple people in their organization, the general manager called and proposed getting a smaller $10K system and pay cash. We agreed and called every week to the general manage, who gave us his mobile phone number, to find inquire when the new contract would be sent. We were told that they were really backlogged and it would arrive next week. Finally, after 3 months,we were told we would have to give them the full $10K and then they would cancel the Green Sky loan. They had fired our salesperson so we didn't know who we were dealing, and we were supposed to just mail them a check? <br />We finally, were informed that the contract was cancelled and called New Sun to honor our part of the agreement to install the smaller system but instead they just withheld a 5K cancellation fee from Green Sky which we have to pay or our credit will be ruined.