Review for Boston Solar

09/22/2017
Anonymous

If I had the chance to do it over ...I wouldn't !

I would like to re name this company ...Boston solar ...land of broken promises...after delays of installation...this gem of a crew drove over rain soaked sod and rutted up approx 75yardsof green grass ..a poor adjustment of them trying to fix it 200 ish bucks ...then there "most advanced " controller shorted out leaving me with over a week of no production..and almost burnt down my house .. .then replaced ...shut down again and they claimed it was normal .. after showing up with a random girl in the truck smoking cigarettes until he realized he had no clue what was going on ...surprise surprise 👎🏽.fast forward to "Srec minting" all of a sudden my array didn't produce enough for them<br />To pay me what they owe ...keep in mind I'm in 100% sun all day and payed a disgusting amount for these ...they said it's state regulations and they are doing everything right .... to say they will tell you whatever you want to hear to sell a product would be an understatement ..."molly" is less than courteous ... she could have been condescending due to me calling around lunch time I'm not sure....either way just save your self some trouble and conserve electricity by shutting of a light or two

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

Boston Solar reply 11/07/2017
Nick, I'm sorry to hear that you were not satisfied with your Boston Solar experience, despite our efforts to address your concerns throughout the process. We pride ourselves on working tirelessly to deliver a high quality install with peerless service, as our many other review scores demonstrate. At the time, you expressed satisfaction for our compensation regarding your lawn (which was our fault), and do realize we always have room for improvement, which we take to heart. <br /><br />I do want to note that there has never been a fire hazard associated with your (fixed) inverter issue, and your SREC income delay was due to how the DOER chose to apply the SREC factor to projects interconnected after 1/8/17, which was beyond our control. I regret that this information was not enough to satisfy your concerns. <br /><br />While I recognize that at this time there is nothing further we can do on your behalf, I do wish you the best and want to thank you for your business. <br /><br />-Chris Johnson, Customer Experience Manager