09/06/2017
Anonymous
To begin this review let me say that overall Nova West has performed near flawlessly. For discussion purposes the service will be broken into three discrete phases, pre-sale/sale, installation, and post installation support. Pre-sale/sale: During this phase, we looked at several different vendors and got both telephone as well as email responses to certain questions. I were completely ignorant regarding Solar, so we were potentially easy marks for the unscrupulous salesman. I first got a recommendation for NovaWest Solar from Angie's list. I contacted their Representative, Mark Luft, and after several phone conversations I asked him to come to the house where he spent adequate time to explain Solar in general and Nova West Solar specifically. He actually came to the house twice as the first time my wife wasn't home. Mark was great, absolutely no pressure...none! After explaining the system, all the associated costs, and establishing an agreed to schedule, and collecting a down payment of $1000.00, Marks job was done. I might add everything he said and all representations were right-on. Absolutely no surprises, equipment changes, or cost over runs or differences were experienced. The Installation: The installation was completed in three days. They actually started on the day that was scheduled and completed two days early. The installers were courteous, neat, and careful with our tile roof. Members of the install team included the overview of a licensed roofing contractor and a qualified electrician. After installation the house and yard were cleared of all resultant packing materials and you wouldn't even know that they were here. After several weeks, the City of Fresno Building Inspector arrived at our home and the installation was passed without issue. Post Installation Support: This was an area that started out a little shaky but ended quite well. In all fairness the post installation can't really begin, or at least begin in earnest until PG&E switches the service on by integrating the solar into their meter. This was apparently done remotely by PG &E as we didn't even know the service was switched until several days after it happened. If there is room for improvement then it would be communication in this area. However I really believe this out of the hands of the Solar Provider and strictly a PG&E function. That aside the post installation support includes helping the home owner initiate access to the monitoring Web Site supplied by the equipment manufacture Solar Edge (in our case). We had a few hiccups with that set up but after a few false starts Andrew Roldan came to our house and got us up and running. His professional attitude and service orientation confirmed my original belief that NovaWest Solar was an excellent choice as a provider for this service. I strongly recommend NovaWest as a solar service installer, and on going service provider to those in Fresno area.