Review for Sunnova

08/02/2017
Anonymous

Customer service

Don't use this company because they don't start by their moto. They claim to have 24/7 monitoring of your solar program but that is totally false. Our system was down 3 weeks before we even knew about it. Who forgot to monitor for 3 weeks? Then you call 4 times and demand to talk to a supervisor and never get a return call. So on the heat of the summer we use our solar for A/C and now we will get a massive bill from PG&E at the end of the year. Very unprofessional organization. DONT DO IT

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support