Review for Green Solar Technologies

07/09/2017
Anonymous

Mixed Results

While I am proud to say that I have a solar system producing my own electricity, there have been miscues on both sides. There is the financing side, system design side, and installation side. I am disappointed that I did not do enough research on my own as opposed to taking the word of the company. I would have been in a better position to ask relevant questions and for that I take full responsibility. Looking back, in the beginning things were rushed to take advantage of a special deal to get an additional panel at no charge. While I had indicated that a ground mount system was best suited for me due to the configuration of the house, the original quote was for a roof mount system. It was changed but there was an additional cost. That additional cost was then financed by a separate company which led to some problems. It took awhile to get things straightened out because our physical address was used as opposed to our mailing address. We never received any of the financial institutions statements because they were returned to them as undeliverable. That did get corrected but it was still confusing. Eventually in a call to Green Solar it was explained why there were 2 loans instead of one. Now everything is on track. Finally, the tax credit was really great! That part worked as explained!<br />I am not convinced that our system was designed to meet our usage. I did send in the residential electrical data usage requested and indicated that for us a ground mount would be the best. Unfortunately I did not send in our Ag electrical data usage. The original panel support grid design looked awkward because we had 19 panels and it left an empty hole. The support design was suited for 20. So we bought another one to fill it and make it look better. But that additional panel meant the the inverter was undersized so it had to be upgraded. So even with all of this we are not seeing the reduction in our electric bill we were told to expect. This is the most disappointing. Is our system under designed based on our usage? I did not do an analysis on my on and relied solely on Green Solar's analysis. <br />The installer was extremely professional in all aspects of the installation process. I was impressed by his workmanship even in less than ideal weather conditions. But it was a very long drawn out process. We started the process the last week in September 2016. Rushed to get the contract and financial documents completed and signed on September 30 (to take advantage of getting additional panel). We were finally online the 3rd week of February. It was not until March that PG&E accepted our solar generating system and began earning credit.<br />So as you can see, I had moxed results. The finance part was frustrating and unnerving. The initial roof mount versus ground mount should never have been an issue but was. The install process was much longer than we anticipated and that was frustrating. The initial design looked awkward but that was eventually corrected (at another additional cost). And now we are not seeing the reduction in our residential electric bill we were told to expect.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support