Review for Sunnova

05/25/2017
Anonymous

Waste of money

Biggest mistake ever! Don't get Solar, it costs more than just your electric bill, and you're locked in for 25 years, and Sunnova's rate increases every year. The salesperson from Trinity Solar never told me that "fine print"...just made me feel lucky that I was approved to save 50-75% on my electric bill. Then I was made to agree to terms verbally spoken- that just sounded like a blur...but the page of the contract where it outlines the 25 year term, and that the rates will increase every year, regardless of generation rate. So now I'm stuck in a contract that I was deceived into signing, and they only have a 7 day cancellation policy...but who can tell what the contract will be like in just 7 days?? And, to top it off, they have a $2500 reconnection fee.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

Sunnova reply 09/29/2017
Hi, Cezzane Ross we would love to address your concerns can you please provide good contact information and an issue resolution specialist will contact you shortly.