Office location: 310 Piercy Road, San Jose CA, 95138
04/27/2017
Anonymous
We are very happy with our solar system installed by Future Energy Savers. The sales meeting, installation, and the resulting system all were handled professionally and to our satisfaction. Their sales person, William, was knowledgeable and thorough in explaining their system and answering our questions. Once we made our decision, which took a few days on our part, they quickly scheduled the installation for about a week later. They showed up on time, and completed the installation in one day. From a layman's viiew of their work, it looks very professionally done, and it has worked as advertised. Once PG&E did their processing, which took only a few days, we began to generate electricity for our house and to feed back into the grid. There were two areas that could be improved on their part, though neither affects the quality of our system or how it operates. In the section below, we did not give them all 5 stars in two areas. For sales, we found their sales calls to be persistent to the point of being a bit overbearing. For instance, they would call to "verfiy a sales appointment" when no such appointment had been set up. Once we got past this stage, however, all of our communications with their people was very professional and satisfactory. In the "price charged as quoted", we used Future Energy Savers finance arm to get a loan for the system. When they sent us the paperwork for signature, it was made out at a higher interest rate than we had agreed on. This was quickly fixed with one phone call, and they were apologetic for their error. Other than these two items, however, our experience with Future Energy Savers has been very professional and satisfactory. We are very happy with our solar system and we are happy to recommend Future Energy Systems to others who are considering going solar.