Office location: 2310 S 1300 W, West Valley City UT, 84119
04/13/2017
Anonymous
Before deciding on who to go with for solar panels, I did my research; I consulted with an electrical engineer; I asked a lot of questions and I got a lot of quotes from multiple companies. I feel like I educated myself pretty well before making a decision and it was actually quite easy to decide to go with Auric. <br /><br />The pros: Very knowledgeable salesperson in Shane White. He wasn't a recent college grad looking to earn a buck or two amid the recent solar energy boom. He knew his stuff inside and out, which wasn't the case with a few other companies I had met with.<br />The warranty was pretty standard, but the 10 year service/inspection contract was something that none of the other companies came close to and it was a big deal for me.<br />They have the latest technology. Some of the companies i met with were trying to up-charge dramatically for the latest micro inverters. Not Auric. It was a standard and their pricing was way better.<br />Fantastic customer service! (More on that in the "Cons" section.<br />18 months zero % financing is a no-brainer, but make sure you get specifics of how it works and what the key dates are. The post-install communication on this front was very limited.<br />Hopefully you won't need it, but if you ever have to reach out to customer service, ask for Summer T. She's an All Star in my book!<br /><br />Cons: I really only have one major con, and it was a big one for me. Before I provide the details, I want to be clear that I don't think my situation was indicative of the majority of customers out there and their response to me was fast and furious and exactly what I was hoping for so they get major kudos for how they dealt with it. Here's the story: My initial estimate was for 43 solar panels, and pricing was quoted accordingly. When Auric completed the on-site measurements of my rooftop they concluded that they could only actually fit 35 panels. Fine, no issues there. I asked the sales person if I needed to sign an updated estimate with new pricing. He said to not worry about it b/c the pricing would automatically adjust when the final invoice was issued. Fast forward a year. I couldn't remember if the zero % financing was 12 months or 18 months so I decided to reach out to Auric to ask about it. I also realized that I had never seen a final invoice so I asked for that as well (which I thought was really odd). They provided the requested information and the final invoice. Out of curiosity I decided to compare my final invoice to the initial price estimate (that I luckily kept in a safe place) and to my shock and dismay I realized that the final invoice price for 35 panels vs. the originally quoted 43 panels was exactly the same. That translated into being charged roughly $11k more than I should have been charged!! YOWZA!! Luckily Auric's customer service is no joke and they took care of it in a remarkably nimble time frame and seemed very grateful for the feedback and concern, but I would recommend to everyone that they hang on to their initial estimate and make sure that the final invoice makes sense with what was actually installed. A year is an awful long time to remember what you agreed to and I can't help but wonder if there are some people out there that had a similar error and just never realized it. <br /><br />Still a fantastic product at a reasonable price and the customer service is a major bonus!