Review for Sunnova

03/28/2017
Anonymous

Do not go with Sunnova - terrible customer service

If I could give them zero stars I would. Sunnova has been nothing but a nightmare and I am actually paying more with Sunnova than I was before I had solar. Just to give you and idea of how bad their customer service is I had an outage with my solar and it took over a month and numerous calls just to get a technician onsite. I still had to pay Sunnova the lease amount on top of my regular electric bill. We are not seeing any savings and paying more for electricity than we were before solar. I just called a few weeks ago again to have them look at this and they don't call you back. Stay away from this company and find a legitimate Solar provider.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

Reviewer reply 03/28/2017
Stay away from Sunnova

Sunnova reply 04/07/2017
Thank you for your review. Our goal is to always help our customers save on energy costs, so we are sorry to hear about your frustrations. We would like to gather some more details, please contact marketing@sunnova.com directly so we can start digging in.