Office location: 100 E. Evergreen Avenue, Somerdale NJ, 08083
02/23/2017
Anonymous
NJ
Stay away from this company. Poor customer service. They installed my panels in May 2016 but forgot to tell me and my neighbor that 2 trees in her yard has to come down. Fast forward to December 2016, Code Green sends out a troubleshooter to see why my panels are not producing what they thought. At that time, they tell me that they think 3 panels may have been put on the wrong roof and my neighbors trees need to come down. This is 7 months after installation. I told them I did not want to involve my neighbor and the troubleshooter acted like what was the big deal and she would be compensated. I did not want Code Green contacting my neighbor so I reached out to her only to ask if anyone had ever contacted her about the trees. She said no and after explaining the situation to her, she hesitantly agreed to have the trees removed. All of the sudden, these trees companies could not get this job started soon enough (I guess they just wanted the business). They did a poor job. They dropped a limb on my neighbor's shed, damaging it and damaged grass that had been recently seeded and grown. Again, my neighbor is not a solar customer and only agreed to this trying to be neighborly. I have called Code Green 4 times trying to advocate on behalf of my neighbor to get her some sort of compensation for her inconvenience or just compensate her for the loss of 2 trees. No one from Code Green will respond to me. They will not even respond to me regarding the 3 panels that may have been put on the wrong roof that could be affecting my solar production. I truly regret ever being connected with Code Green. My relationship with my neighbor has basically been ruined due to Code Green's incompetence and poor customer service. Of course, I am still expected to pay my monthly bill to Sunnova, who is Code Green's partner and Sunnova refuses to do anything even though I only asked them to reach out to Code Green management for someone to call me. Once they have you under contract and your money, they simply do not care. STAY AWAY!!!!!!! Regarding the installation, after the installers left, I was landscaping in the backyard and found multiple cigarette butts in my yard tossed carelessly by the installers. STAY AWAY!!!!!