02/10/2017
Anonymous
I'm an electrical engineer. I like knowing why things are done the way they are done and can be a pain of a customer. I really enjoyed patient, flexible and customer-focused care I got from Brad at Arizona Solar Wave. Brad was easy to reach, honest about the limits of his knowledge and eager to get me answers that I needed.<br /><br />I was ordering a solar system "blind" in that I had just purchased a home and had little in terms of history of utility bills. The best I could do was look at roughly a month worth of bills and attempt to map that to an estimate profile of what a year's worth of consumption would look like. Arizona Solar Wave was patient in helping me understand what mattered. Further and more importantly, they were flexible in terms of extending the system at a later time if I end up needing more capacity. I couldn't say the same of other installers. Solar City simply didn't care. SUNRUN was more accommodating but rigid in their installation (you have to install a whole new system if you want more capacity later).<br /><br />Brad was at my property in person for an assessment. The installed hardware looks neat and well done. Output levels and reliability will be determined with time.<br /><br />City inspection and APS approvals took 4-6 weeks longer than anticipated. This was frustrating but I can not blame Arizona Solar Wave. They can improve in the way they keep tabs on processing times and perhaps be more pessimistic about time estimates.