Office location: 1421 Wells Branch Pkwy 110, Pflugerville Texas, 78660
01/26/2017
Anonymous
We got quotes from several solar "sales" companies, and challenged each company with questions. We found that the "sales" companies had commission only sales people who were willing to say ANYTHING to win the job. Believe me, we heard some real whoppers! Not with Longhorn. They tell you the truth about everything. Especially impressed that they have never sub contracted out any of their jobs! We were told a few weeks before out install the names of all the full-time employees that we should expect at the installation! They even send you great photos taken from on top of the roof that the installation team captures during installing. Our Account Manager (more on this to come) sent us a USB drive with dozens of pictures from every part of our installation. We were really happy with this because we were traveling during the installation! It felt like we didn't miss a thing.<br /><br />Logan Bennett, our Account Manager gave us factual information and always sent links or clearly demonstrated for us how he came up with the information (solar production numbers, etc). Some companies predicted "to-good-to-be-true" production numbers. Logan showed us how to use a Government funded Website (PV Watts) that uses 25 years of historical weather data to predict how many kilowatts our system would produce. After the tutorial we took some other proposals, filled out their system info and sure enough, we found some drastically inflated kWh prediction numbers...we felt totally educated enough to scrutinize all bids after sitting down with Logan. Rather than coming across as a "salesy" person, he was more of an energy consultant who gave us an education we really needed to pick the right company.... <br /><br /> In the end, Longhorn was the clear choice. The ONLY rep from all the companies to answer every challenging question with a factual, educated, nuanced answer (his response time was almost immediate every single time while other companies had no answer or made us wait a week for a response). We work long hours and were often calling or emailing late at night. He even responded within 5 minutes to an email sent after midnight! Was never pushy, never came across as a sales person, never applied any kind of pressure or sales tactics. What a refreshing change! <br /><br />The whole Longhorn team went the extra step. Big thanks to Kelli Corzine who handles customer communications in regards to scheduling the install post sale. She worked throughout the process to continue to keep us informed and our project on time. SOOOO HAPPY!<br /><br />Our installation was completed in less than one day and was completed about 60 days ahead of schedule. If you are even considering solar, call Logan directly at (512) 791-3778 or call into the Austin office. Have you ever bought a big ticket item and had the person who sold it to you call out of the blue or show up at your door just to make sure everything is still running smooth and to make sure you are happy? Probably not. They don't just sell at Longhorn. They educate, consult, sell, do all the heaving lifting, do all the permits, and continue to reach out to you after the sale (they officially call twice a year just to check on us..or at least that is what Logan has promised...he has already called twice so there is not reason to doubt this. AND free online monitoring! What a great 100% local company. Don't hesitate if you are considering solar...call Longhorn and ask for Logan Bennett.