12/15/2016
Anonymous
Portola Hills, CA
A pleasant experience, from start to finish.<br /><br />Start with Nav, my sales consultant. He was knowledgeable and patient. Answered all of my newbie questions. Worked with me to slect between lease and purchase (purchased!) and to customize the system and pertinent dates to my needs and schedule.<br /><br />Some small delays in the approval pipeline because my house is an oddball; it shares a common wall with a neighbor. The HOA was very much a stickler in protecting his interest. I understand that, but it gummed up the works a bit in the middle.<br /><br />Christine in the SolarMax office was a joy to work with: warm yet professional, friendly, and funny.<br /><br />The installers I met were top-notch. Zee, Christian, and CJ were quick, professional, tidy, and concerned with my requirements. Zee, in particular, took a lot of time to consult with me as he routed the cables and mounted the monitoring box as unobtrusively as possible. CJ took equal care on the roof to make the cable run up there as well camouflaged as could be.<br /><br />There are still a couple of outstanding minor cosmetic issues that Solar has agreed to finish up, but my expectations were exceeded.
Reviewer reply
12/21/2016
Those two cosmetic issues I mentioned have both been satisfactorily addressed.