Review for Buffalo Solar Solutions

12/02/2016
Anonymous

The best Installer in Buffalo!

Buffalo Solar Solutions was our first choice, after evaluating multiple installers for the Solar System we installed on our house. I had done a bunch of research on my own, prior to looking at installers, so that I would be educated going into the discussions I was about to have. I chose them for the following reasons, as they not only met, but exceeded all of my expectations/questions throughout the project:<br /><br /><br />Presentation/Initial Sizing/System Layout:<br />Buffalo Solar Solutions was up front with all information and presented every detail of the proposed system with great passion and professionalism. The quality of the materials and information presented, was on par, if not exceeding other vendors I had sat down with. Their assessment of the house was very precise, as Tyler himself climbed up on my roof to take measurements and ensure the layout of the solar panels would meet our expectations and exactly match what was being presented in their proposal. The layout of the panels/conduit/electrical components were placed with such care and attention to detail that it hid the fact we had a solar system, as all conduit follows the outline of the house so it does not stand out.<br /><br /><br />Materials Used:<br />They presented options with some of the top rated panels and inverter equipment on the market. Of the research i did, the panels and inverter system were both in the top 3 of the components out there. We just had a new roof put on the house so i was very concerned with the impact it would have putting bolts into my brand new shingles. Tyler himself showed me the install materials all the way from the mounts, to the panels used. It is installed in a way that I was very comfortable with them installing the system on my roof. They have a great tutorial on their website showing this! <br /><br /><br />Workmanship/Timeline:<br />Tyler and his crew were very attentive to the surroundings of the house and left it in the same condition as when they arrived. The installation crew was very courteous and professional and seemed to take great care when installing the panels and equipment. I have had several contractors in our home and they were by far one of the best. When they needed to do the work on the inside panel the installer kicked his shoes off without me even asking. I have had other contractors scuff my hardwood floors, track in mud on the carpet, and not even care. They worked with a smile and great attitude when they were at our house. All trash was removed and you could not even tell they were there when they were done. They were spot on with the install date/time and even shortened the install time as the guys powered through a long day to get the job done.<br /><br /><br />Customer Service/Knowledge:<br />I had questions and concerns within the first few weeks after my install and they were very attentive to them. Alicia and Tyler are very passionate about the Solar Business and it shows. They have great personal presence and knowledge all the way from the initial contact, through the end of the install and beyond. They are very responsive to all types of communication and made sure I was comfortable with the entire process from start to finish. They are a family owned business with strong community presence and it shows. It does not feel like you are just another job to them! They walked me through the install, all the way to monitoring my system with the provided APP for seeing what energy production I was getting out of the system on a realtime/daily/weekly/yearly basis. I love looking at the app and seeing the investment I made coming back into my pocket. It is so easy to monitor the system even my 8 year old daughter loves launching the app on our iPad and showing me how much energy we have made each day! They also have a great website, with a lot of valuable information as well as some cool drone videos of the installs they have done.<br /><br /><br />Overall I am very satisfied with Buffalo Solar Solutions! I would highly recommend using them as your solar installer, you wont be disappointed!<br /><br /><br />Mike<br />Lake View, NY<br />37 panel - 10.73kWp system

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support