Review for Solar Energy World
Good install; only minor issues
Solar energy world (SEW) installed our 7.28 kW system a few months ago. They did everything they said they would do. The salesman, Dave, was great. He was accessible by email and was reasonably responsive. I would recommend them.
I only had a few minor issues:
1. I found a few mistakes and discrepancies in their engineering diagrams as compared to what was actually installed on my house. Likewise, there were a few errors in the permitting documents. Most of these were trivial, however, and none of them affected my system status.
2. I found that although SEW was responsive to my inquiries, they were much, much more responsive before I signed the contract. And, after I had paid, and there were only minor issues to fix/paper work to be submitted, the responsiveness fell off again. I am not saying that they weren't responsive, but they were definitely less responsive and I had to work harder to get their attention. Eventually, they got everything squared away.
3. Before I signed the contract they had me fill out a sales experience survey that then promised me a $100 gift card if I continued on to sign with them. After my system was installed and they were paid, I asked where the gift card was. First, they said they weren't going to give it to me because I got some sort of special price. When I complained that a caveat or limitation on the offer was never issued, they promised me that they would give me the gift card after all. First they said they would drop it off when they dropped off my warranty information booklet. But, at that meeting, they told me they didn't have it and that they would mail it to me. That was 3 months ago and still no gift card. I am pretty sure I am never going to see the promised gift card. As it is only $100, it is not a huge deal. But, I expect them to make good on their word, especially as it was marketed as a signing incentive. It seems they will say a lot of things in order to get you to sign.
In my experience, most of these solar panel companies are charlatans. They act like used car salesmen. We had some bad experiences with a few who came to give us quotes. SEW was the least sketchy of the bunch and was the most knowledgeable about local laws, ordinances, codes and engineering. Overall, I would say it was a positive experience. My system is installed and is working and all the paperwork is taken care of. So, there is not much I could complain about.
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